How to Dispute a Bill in Louisiana
Louisiana consumers have specific rights when disputing incorrect or unfair bills from service providers, medical facilities, or merchants. The dispute process typically involves written communication, documentation of errors, and adherence to timeframes established by both Louisiana state law and federal consumer protection regulations.
Timing is critical when disputing bills in Louisiana - most consumer protection laws require notification within 30-60 days of receiving the disputed bill. Failing to dispute within the required timeframe may limit your legal options for seeking corrections or adjustments.
Key Considerations
Scenarios
Decisions
Scenarios
Decisions
Scenarios
Decisions
Relevant Laws
Louisiana Civil Code Article 2299 - Payment of a Thing Not Owed
This law establishes that a person who has received a payment or thing not owed to them must return it. This is relevant when disputing a bill that contains charges for services not rendered or amounts not actually owed, as it provides legal basis for demanding refunds of incorrect charges.
Louisiana Consumer Credit Law (R.S. 9:3510 et seq.)
This comprehensive law regulates consumer credit transactions in Louisiana and provides protections for consumers against unfair billing practices. When disputing bills related to credit transactions, this law establishes requirements for disclosure, billing error resolution procedures, and prohibits certain unfair practices by creditors.
Louisiana Unfair Trade Practices and Consumer Protection Law (R.S. 51:1401 et seq.)
This law prohibits unfair or deceptive acts or practices in the conduct of trade or commerce. It's relevant when disputing bills that may involve deceptive billing practices, hidden fees, or misrepresentations about services or products that resulted in improper charges.
Louisiana R.S. 45:1161-1177 - Public Service Commission
These statutes govern utility services in Louisiana and establish the Public Service Commission's authority to regulate utility rates and billing practices. When disputing utility bills, these laws provide the regulatory framework for filing complaints about improper charges or billing errors with the Commission.
Fair Debt Collection Practices Act (15 U.S.C. § 1692)
While this is a federal law, it applies in Louisiana and protects consumers from abusive debt collection practices. When disputing a bill that has been sent to collections, this law provides important protections including the right to dispute the debt and request verification within 30 days of receiving a collection notice.
Louisiana R.S. 9:2781 - Open Accounts
This law establishes procedures for collecting on open accounts and provides for attorney fees in successful collection actions. It's relevant when disputing bills because it defines what constitutes proper notice and demand for payment, and outlines the timeline for responding to such demands before additional penalties may apply.
Regional Variances
Northern Louisiana
Shreveport has a local consumer protection office that offers mediation services for bill disputes. Consumers can file complaints with the Shreveport Consumer Protection Division before pursuing legal action, which may resolve issues without court involvement.
Monroe residents can utilize the city's Utility Customer Service department for disputes related to municipal utility bills, which offers a specific appeals process before disputes escalate to legal proceedings.
Southern Louisiana
New Orleans has its own Consumer Protection Bureau that handles bill disputes differently than the rest of the state. They require mandatory mediation for disputes over $500 before a case can be filed in small claims court. Additionally, New Orleans has special protections for utility bill disputes during hurricane season (June-November).
Lafayette Utilities System (LUS) has a specific dispute resolution process for utility bills that differs from state procedures. Customers must file disputes within 10 days of receiving the bill, rather than the 30-day period allowed in most other Louisiana jurisdictions.
Capital Region
Baton Rouge has established a specialized Consumer Protection Section within the city court system that handles bill disputes under $5,000. This offers a faster resolution process than the standard Louisiana small claims procedure, typically resolving cases within 30 days.
East Baton Rouge Parish offers free legal aid specifically for bill disputes through the Parish Attorney's Office Consumer Protection Division, a service not widely available in other Louisiana parishes.
Acadiana Region
St. Landry Parish requires consumers to submit bill disputes in writing to both the merchant and the parish clerk of court simultaneously. This differs from the standard Louisiana procedure which typically requires direct communication with the merchant first.
Calcasieu Parish has implemented a specialized online dispute resolution system for consumer bill complaints, allowing residents to file and track disputes electronically, unlike most other Louisiana parishes that require in-person filings.
Suggested Compliance Checklist
Review and gather all billing documentation
1 days after startingCollect all relevant billing documents including the disputed bill, previous account statements, payment history records, and the original service contract or agreement. These documents will serve as evidence and help you identify specific errors or unauthorized charges.
Contact the company directly
3 days after startingBefore pursuing formal dispute channels, contact the billing company by phone to discuss the issue. Document the date, time, representative's name, and details of the conversation. Louisiana law encourages consumers to attempt direct resolution first. Request that the company investigate the disputed charges.
Draft a Billing Dispute Letter
7 days after startingWrite a formal billing dispute letter that clearly identifies the account information, specific charges being disputed, reasons for the dispute, and requested resolution. Under Louisiana Civil Code and the Fair Credit Billing Act (for credit card disputes), this written notice preserves your rights. Include copies (not originals) of supporting documentation.
Send dispute letter via certified mail
8 days after startingMail your dispute letter and supporting documentation via certified mail with return receipt requested. This provides legal proof of delivery. Under Louisiana law and federal regulations, this establishes the official date of your dispute notification, which is important for timeline requirements.
Organize Proof of Communication records
9 days after startingCreate a file containing all communications with the company including copies of letters sent, certified mail receipts, notes from phone conversations, emails, and any written responses received. Louisiana courts will require evidence of your attempts to resolve the dispute if legal action becomes necessary.
Submit a Fair Credit Billing Act Dispute Form (if applicable)
10 days after startingFor credit card billing disputes, complete and submit the Fair Credit Billing Act Dispute Form to your credit card issuer. In Louisiana, this federal protection applies and must be submitted within 60 days of the first bill containing the error. This form triggers specific protections including the creditor's obligation to acknowledge your dispute within 30 days and resolve it within 90 days.
File a complaint with the Louisiana Attorney General's Office
40 days after startingIf the company fails to respond or adequately address your dispute within 30 days, file a consumer complaint with the Louisiana Attorney General's Consumer Protection Section using their Consumer Complaint Form. Louisiana law empowers the AG's office to investigate unfair business practices and mediate consumer disputes.
File a complaint with relevant regulatory agencies
45 days after startingDepending on the type of bill (utility, medical, telecommunications), file complaints with the appropriate Louisiana regulatory agency. For utilities, contact the Louisiana Public Service Commission; for insurance billing issues, contact the Louisiana Department of Insurance; for banking issues, contact the Office of Financial Institutions.
Consider small claims court
60 days after startingIf all other resolution attempts fail, prepare to file in Louisiana small claims court if the disputed amount is under $5,000. Louisiana small claims procedures are designed to be navigated without an attorney. You'll need to file in the parish where the company is located or where the transaction occurred. Prepare a Small Claims Court Complaint that clearly outlines the dispute, your attempts to resolve it, and the specific damages you're seeking.
Monitor your credit report
30 days after startingUnder Louisiana and federal law, you have the right to dispute inaccurate information on your credit report. If the billing dispute affects your credit, request free copies of your credit reports and dispute any negative information related to the billing issue. Louisiana follows the Fair Credit Reporting Act, which requires credit bureaus to investigate disputes within 30 days.
Maintain ongoing payment of undisputed amounts
Ongoing days after startingLouisiana law does not generally permit withholding payment for undisputed portions of bills. To maintain good standing and avoid legitimate late fees or service interruptions, continue paying the undisputed portions of your bills while the disputed charges are being resolved.
Task | Description | Document | Days after starting |
---|---|---|---|
Review and gather all billing documentation | Collect all relevant billing documents including the disputed bill, previous account statements, payment history records, and the original service contract or agreement. These documents will serve as evidence and help you identify specific errors or unauthorized charges. | - | 1 |
Contact the company directly | Before pursuing formal dispute channels, contact the billing company by phone to discuss the issue. Document the date, time, representative's name, and details of the conversation. Louisiana law encourages consumers to attempt direct resolution first. Request that the company investigate the disputed charges. | - | 3 |
Draft a Billing Dispute Letter | Write a formal billing dispute letter that clearly identifies the account information, specific charges being disputed, reasons for the dispute, and requested resolution. Under Louisiana Civil Code and the Fair Credit Billing Act (for credit card disputes), this written notice preserves your rights. Include copies (not originals) of supporting documentation. | Billing Dispute Letter | 7 |
Send dispute letter via certified mail | Mail your dispute letter and supporting documentation via certified mail with return receipt requested. This provides legal proof of delivery. Under Louisiana law and federal regulations, this establishes the official date of your dispute notification, which is important for timeline requirements. | - | 8 |
Organize Proof of Communication records | Create a file containing all communications with the company including copies of letters sent, certified mail receipts, notes from phone conversations, emails, and any written responses received. Louisiana courts will require evidence of your attempts to resolve the dispute if legal action becomes necessary. | Proof of Communication | 9 |
Submit a Fair Credit Billing Act Dispute Form (if applicable) | For credit card billing disputes, complete and submit the Fair Credit Billing Act Dispute Form to your credit card issuer. In Louisiana, this federal protection applies and must be submitted within 60 days of the first bill containing the error. This form triggers specific protections including the creditor's obligation to acknowledge your dispute within 30 days and resolve it within 90 days. | Fair Credit Billing Act Dispute Form | 10 |
File a complaint with the Louisiana Attorney General's Office | If the company fails to respond or adequately address your dispute within 30 days, file a consumer complaint with the Louisiana Attorney General's Consumer Protection Section using their Consumer Complaint Form. Louisiana law empowers the AG's office to investigate unfair business practices and mediate consumer disputes. | Consumer Complaint Form | 40 |
File a complaint with relevant regulatory agencies | Depending on the type of bill (utility, medical, telecommunications), file complaints with the appropriate Louisiana regulatory agency. For utilities, contact the Louisiana Public Service Commission; for insurance billing issues, contact the Louisiana Department of Insurance; for banking issues, contact the Office of Financial Institutions. | - | 45 |
Consider small claims court | If all other resolution attempts fail, prepare to file in Louisiana small claims court if the disputed amount is under $5,000. Louisiana small claims procedures are designed to be navigated without an attorney. You'll need to file in the parish where the company is located or where the transaction occurred. Prepare a Small Claims Court Complaint that clearly outlines the dispute, your attempts to resolve it, and the specific damages you're seeking. | Small Claims Court Complaint | 60 |
Monitor your credit report | Under Louisiana and federal law, you have the right to dispute inaccurate information on your credit report. If the billing dispute affects your credit, request free copies of your credit reports and dispute any negative information related to the billing issue. Louisiana follows the Fair Credit Reporting Act, which requires credit bureaus to investigate disputes within 30 days. | - | 30 |
Maintain ongoing payment of undisputed amounts | Louisiana law does not generally permit withholding payment for undisputed portions of bills. To maintain good standing and avoid legitimate late fees or service interruptions, continue paying the undisputed portions of your bills while the disputed charges are being resolved. | - | Ongoing |
Frequently Asked Questions
In Louisiana, you generally have one year from the date of the bill or service to dispute a bill under the liberative prescription period for most contractual claims. However, certain types of bills may have different time limits. For utility bills, you should dispute within 10 days of receiving the bill. For medical bills, it's advisable to dispute within 30-60 days of receiving the bill. Credit card billing errors should be disputed within 60 days under federal law (Fair Credit Billing Act).
To dispute a bill in Louisiana: 1) Contact the company in writing (certified mail with return receipt is recommended) and keep copies of all correspondence; 2) Clearly identify the disputed amount and explain why you're disputing it; 3) Include copies (not originals) of supporting documents; 4) Request a written response within a reasonable timeframe (typically 30 days); 5) If it's a utility bill, contact the Louisiana Public Service Commission if the company doesn't resolve the issue; 6) For medical bills, contact your insurance company and the healthcare provider's billing department.
In Louisiana, whether you can withhold payment depends on the type of bill. For utility services, you must pay the undisputed portion of the bill to avoid disconnection. For credit card bills, under the federal Fair Credit Billing Act, you can withhold payment on the disputed amount (but must pay the rest of the bill). For other types of bills, withholding payment could potentially lead to collection actions or negative credit reporting, so it's often advisable to pay under protest while noting that you dispute the charge and are seeking resolution.
Louisiana consumers are protected by several laws when disputing bills: 1) The Louisiana Unfair Trade Practices and Consumer Protection Law prohibits unfair and deceptive practices; 2) The Louisiana Consumer Credit Law regulates credit transactions; 3) Federal laws like the Fair Credit Billing Act and Fair Debt Collection Practices Act also apply in Louisiana; 4) For medical bills, the No Surprises Act provides protection against certain unexpected charges; 5) Utility customers are protected by Louisiana Public Service Commission regulations regarding billing disputes.
When disputing a bill in Louisiana, keep: 1) Copies of the original bill and all related statements; 2) Records of all communications with the company (dates, times, names of representatives); 3) Copies of all written correspondence sent and received; 4) Proof of delivery for any mailed dispute letters (certified mail receipts); 5) Records of payments made, including canceled checks or payment confirmations; 6) Any evidence supporting your dispute (photos, contracts, estimates, etc.); 7) Notes from any relevant conversations or meetings about the disputed bill.
Yes, you can sue a company over a billing dispute in Louisiana if other resolution methods fail. For disputes under $5,000, you can file in Small Claims Court, which has simplified procedures and doesn't require an attorney. For larger amounts, you would file in City Court or District Court. Before suing, exhaust all other remedies by documenting your dispute efforts. Louisiana's liberative prescription period (statute of limitations) for most contractual claims is one year, so don't delay. Consider consulting with a consumer protection attorney for complex disputes.
To dispute a medical bill in Louisiana: 1) Request an itemized bill and review it carefully for errors; 2) Contact your insurance company to verify coverage and proper processing; 3) Write to the healthcare provider's billing department explaining the dispute (send via certified mail); 4) If the bill is in collections, send a debt validation letter within 30 days; 5) Consider requesting a payment plan or financial assistance if the charges are correct but unaffordable; 6) For billing practices you believe are fraudulent, contact the Louisiana Attorney General's Consumer Protection Section; 7) For Medicare/Medicaid billing issues, contact the Louisiana Department of Health.
If a company continues billing after service cancellation in Louisiana: 1) Send a written cancellation notice via certified mail with return receipt, even if you've already canceled verbally; 2) Include your account number, service address, and the date you requested cancellation; 3) Dispute the charges in writing with the company, referencing your cancellation date and any confirmation numbers; 4) If using automatic payments, revoke payment authorization with both the company and your bank; 5) File a complaint with the Louisiana Attorney General's Consumer Protection Section; 6) For regulated services like utilities, file a complaint with the Louisiana Public Service Commission.
To dispute a debt collection in Louisiana: 1) Within 30 days of first contact, send a written dispute letter to the collector requesting debt validation (send via certified mail); 2) The collector must cease collection efforts until they provide verification; 3) Review any validation provided for accuracy; 4) If the debt isn't yours or is incorrect, send a written dispute with supporting evidence; 5) Keep records of all communications; 6) For violations of collection practices, file complaints with the Louisiana Attorney General's Office and the federal Consumer Financial Protection Bureau; 7) Be aware that Louisiana's prescription period (statute of limitations) for most debts is three years.
Agencies that can help with billing disputes in Louisiana include: 1) Louisiana Attorney General's Consumer Protection Section for general consumer complaints; 2) Louisiana Public Service Commission for utility billing disputes; 3) Louisiana Department of Insurance for health insurance billing issues; 4) Louisiana Department of Health for Medicaid billing problems; 5) Federal Consumer Financial Protection Bureau for credit card and loan billing disputes; 6) Federal Trade Commission for unfair business practices; 7) Local Better Business Bureau for mediation services; 8) Louisiana Legal Aid organizations for low-income consumers needing legal assistance with billing disputes.