Privacy Policy

Introduction

NLP Labs, Inc. ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit www.docdraft.ai (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this Website;
In email, text, and other electronic messages between you and this Website; and
Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you believe we might have any information from or about a child under 16, please contact us at support@docdraft.ai.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including:

Personal information by which you may be identified, such as name, postal address, email address, and telephone number;
Information about you that individually does not identify you; and
Technical data about your internet connection, equipment, and usage details.

We collect this information: (a) directly from you when you provide it to us; and (b) automatically as you navigate through the site.

Information You Provide to Us

This includes information provided when registering for an account, correspondence with us, and responses to questions or prompts related to your document type.

SMS/Text Message Communications

If you provide your mobile telephone number and consent to receive SMS text messages from us, we will collect and use your mobile telephone number to send you text messages as described in this section and in our Terms of Use.

We may send account/transactional notifications, marketing or promotional messages, and legal or policy update notifications. Message frequency varies; you may receive recurring messages. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. See our Terms of Use, Section 4, for full SMS terms.

AI/ML Processing of Your Documents

When you submit documents or other content through the Site, those documents may be processed by artificial intelligence and machine learning systems to provide the Services. By using the Site, you consent to this processing.

We do not use your submitted documents or User Content to train, fine-tune, or improve any AI/ML model. Your content is used solely to deliver the Services to you.

If you submit documents containing sensitive personal information (such as Social Security numbers, financial account data, or health information), you do so at your own risk. We recommend avoiding submission of such information beyond what is strictly necessary for the Services.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including details of your visits, IP address, operating system, and browser type.

We use cookies and similar technologies for this automatic data collection. You may refuse browser cookies by adjusting your browser settings, though doing so may affect your ability to use certain parts of our Website.

Analytics Technologies

We use third-party analytics services, including Google Analytics, to collect information about how users interact with the Site. These services may collect your IP address, browser type, pages visited, and time spent on pages. This information is used in aggregate to improve the Site. To learn more about Google Analytics and your opt-out options, visit https://tools.google.com/dlpage/gaoptout.

How We Use Your Information

We use information we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To manage your Subscription Plan, process payments, and send billing-related communications.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our Website or any products or services we offer or provide through it.
To send you SMS text messages for account/transactional notifications, marketing messages, and legal or policy updates, where you have provided consent.
To improve and develop our AI/ML-powered services using aggregated, de-identified analytics data (not your individual documents).
For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To third-party AI service providers and analytics providers as described in this policy, solely to provide and improve the Services.
To third-party payment processors to facilitate billing and subscription management.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of NLP Labs, Inc.'s assets.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of NLP Labs, Inc., our customers, or others.

Data Retention

We retain your personal information for as long as your Account is active or as needed to provide you the Services. If you delete your Account, we will delete or anonymize your personal information within a commercially reasonable time, except where we are required to retain it by law or for legitimate business purposes such as fraud prevention, resolving disputes, or enforcing our agreements.

User Content (including submitted documents) may be deleted upon account deletion, subject to any legal hold or retention obligations. Cached or archived copies may persist for a limited period.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

Choices About How We Use and Disclose Your Information

You can set your browser to refuse all or some browser cookies. We do not control third parties' collection or use of your information to serve interest-based advertising. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

To opt out of Google Analytics tracking, you may use the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.

SMS Communications: You may opt out of SMS messages at any time by replying STOP to any message or contacting us at support@docdraft.ai.

Your California Privacy Rights

California Civil Code Section 1798.83 permits California residents who are users of our Website to request certain information regarding our disclosure of personal information to third parties for those third parties' direct marketing purposes. To make such a request, please contact us at support@docdraft.ai.

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA). However, California residents may have the right to: (a) know what personal information we collect, use, disclose, or sell; (b) request deletion of their personal information; and (c) not be discriminated against for exercising their privacy rights.

To submit a California privacy rights request, please contact us at support@docdraft.ai or 125 Commons Court, Chadds Ford, PA 19317. We will respond to verifiable requests within 45 days as required by law.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at support@docdraft.ai to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate your request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. You are responsible for ensuring we have an up-to-date email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:
NLP Labs, Inc.
125 Commons Court
Chadds Ford, PA 19317
support@docdraft.ai