Terms of Use

The website located at www.docdraft.ai (the "Site") is a copyrighted work belonging to NLP Labs, Inc. ("Company", "us", "our", and "we"). Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use (these "Terms") set forth the legally binding terms and conditions that govern your use of the Site. By accessing or using the Site, you are accepting these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms. You may not access or use the Site or accept the Terms if you are not at least 18 years old. If you do not agree with all of the provisions of these Terms, do not access and/or use the Site.

1. Accounts

   1.1 Account Creation

   In order to use certain features of the Site, you must register for an account ("Account") and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site. Company may suspend or terminate your Account in accordance with Section 9.

   1.2 Account Responsibilities

   You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2. Access to the Site

   2.1 License

   Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, non-commercial use.

   2.2 Certain Restrictions

   The rights granted to you in these Terms are subject to the following restrictions:

   • You shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site.
   • You shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site.
   • You shall not access the Site in order to build a similar or competitive website, product, or service.
   • No part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means.

   2.3 Modification

   Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

   2.4 No Support or Maintenance

   You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site.

   2.5 Ownership

   Excluding any User Content that you may provide, you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Company or Company's suppliers. Neither these Terms nor your access to the Site transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms.

   2.6 Feedback

   If you provide Company with any feedback or suggestions regarding the Site ("Feedback"), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback you provide as non-confidential and non-proprietary. You agree that you will not submit to Company any information or ideas that you consider to be confidential or proprietary.

3. User Content

   3.1 User Content

   "User Content" means any and all information and content that a user submits to, or uses with, the Site (e.g., content in the user's profile or postings, and documents submitted for processing). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party. You hereby represent and warrant that your User Content does not violate our Acceptable Use Policy (defined in Section 3.4). You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by Company. Since you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. Company is not obligated to backup any User Content, and your User Content may be deleted at any time without prior notice. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire.

   3.2 License

   You hereby grant (and you represent and warrant that you have the right to grant) to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, and to grant sub-licenses of the foregoing rights, solely for the purposes of including your User Content in the Site and providing the Services to you. You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.

   3.3 AI/ML Processing of User Content

   The Site uses artificial intelligence and machine learning technologies ("AI Services") to process and analyze documents and other User Content you submit in order to provide the Services. By submitting User Content, you acknowledge and consent to such AI/ML processing.

   NLP Labs, Inc. does not use your User Content to train, fine-tune, or otherwise improve its AI/ML models or those of any third-party AI provider. Your documents are processed solely to deliver the Services to you and are not retained for model training purposes.

   You are solely responsible for ensuring that any User Content you submit does not contain sensitive personal information (such as Social Security numbers, financial account numbers, or medical information) beyond what is necessary for the Services. Company is not responsible for any consequences arising from your submission of such information.

   3.4 Acceptable Use Policy

   The following terms constitute our "Acceptable Use Policy":

   You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content that:

   • Violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
   • Is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual, or is otherwise objectionable;
   • Is harmful to minors in any way; or
   • Is in violation of any law, regulation, or obligations or restrictions imposed by any third party.

   In addition, you agree not to:

   • Upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data;
   • Send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages;
   • Use the Site to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent;
   • Interfere with, disrupt, or create an undue burden on servers or networks connected to the Site;
   • Attempt to gain unauthorized access to the Site;
   • Harass or interfere with any other user's use and enjoyment of the Site; or
   • Use software or automated agents or scripts to produce multiple accounts on the Site.

   3.5 Enforcement

   We reserve the right (but have no obligation) to review, refuse and/or remove any User Content in our sole discretion, and to investigate and/or take appropriate action against you if you violate the Acceptable Use Policy or any other provision of these Terms. Such action may include removing or modifying your User Content, terminating your Account, and/or reporting you to law enforcement authorities.

4. SMS/Text Message Communications

   4.1 SMS Consent and Enrollment

   By providing your mobile telephone number and checking the SMS consent box at account registration or through any other opt-in mechanism on the Site, you expressly consent to receive recurring automated SMS text messages from NLP Labs, Inc. at the mobile number provided. Consent to receive SMS messages is not a condition of purchasing any goods or services.

   You may also provide consent through a separate SMS opt-in flow, such as texting a keyword to a designated short code or long code as indicated on the Site or in our marketing materials.

   4.2 Types of Messages and Frequency

   We may send you the following types of SMS messages:

   • Account and transactional notifications (e.g., account alerts, document status updates, billing reminders);
   • Marketing and promotional messages (e.g., new features, special offers, company news); and
   • Legal updates and policy change notifications.

   Message frequency varies. You may receive transactional messages as needed based on your account activity, plus recurring marketing messages. Message frequency may increase during promotional periods.

   4.3 Message and Data Rates

   MESSAGE AND DATA RATES MAY APPLY. All SMS messages sent to or received from NLP Labs, Inc. may incur charges from your mobile carrier. You are solely responsible for any such charges. NLP Labs, Inc. is not responsible for any fees charged by your wireless carrier.

   4.4 Opt-Out Instructions

   You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive from us. After opting out, you will receive a final confirmation message and no further SMS messages will be sent, except as required by law. To re-enroll, follow the opt-in instructions on the Site or reply START to our number.

   4.5 Help

   For help or more information regarding our SMS communications, reply HELP to any SMS message from us, or contact us at support@docdraft.ai.

   4.6 Supported Carriers

   Our SMS service is available on major U.S. wireless carriers. Carrier support may vary. NLP Labs, Inc. is not liable for delayed or undelivered messages due to carrier issues.

   4.7 Mobile Number Changes

   You are responsible for notifying us if you change your mobile telephone number. By providing a mobile number, you represent that you are the current subscriber or customary user of that number.

5. Subscription Plans and Billing

   5.1 Subscription Plans

   Company offers paid subscription plans ("Subscription Plans") that provide access to certain features and services on the Site. Details of available Subscription Plans, including pricing and included features, are described on the Site and may be updated from time to time.

   5.2 Billing and Auto-Renewal

   By enrolling in a Subscription Plan, you authorize Company to charge your designated payment method on a recurring basis at the then-current subscription rate at the start of each billing period (monthly or annually, as selected). SUBSCRIPTIONS AUTOMATICALLY RENEW unless you cancel before the renewal date. You will be charged the applicable subscription fee at the beginning of each renewal period.

   Company reserves the right to change subscription pricing upon notice to you. Continued use of the Site after a price change takes effect constitutes your acceptance of the new price.

   5.3 Free Trials

   Company may offer free trial periods for Subscription Plans. At the end of a free trial, your subscription will automatically convert to a paid subscription and your payment method will be charged unless you cancel before the trial period ends.

   5.4 Cancellation

   You may cancel your Subscription Plan at any time through your account settings or by contacting us at support@docdraft.ai. Cancellation will take effect at the end of the then-current billing period. You will retain access to subscription features through the end of the paid period.

   5.5 Payment Processing

   All payments are processed by third-party payment processors, such as Stripe. By providing your payment information, you represent that you are authorized to use the designated payment method. Company does not store full payment card details; such information is handled directly by our payment processor(s) subject to their own terms and privacy policies.

   5.6 Taxes

   Prices listed for Subscription Plans do not include applicable taxes. You are responsible for all taxes associated with your subscription, except for taxes based on Company's net income.

6. Indemnification

   You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations, or (d) your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

7. Third-Party Links & Ads; Other Users

   7.1 Third-Party Links & Ads

   The Site may contain links to third-party websites and services, and/or display advertisements for third parties. Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk.

   7.2 Third-Party AI Service Providers

   The Site integrates with third-party artificial intelligence and machine learning service providers to deliver certain features ("AI Providers"). Your use of AI-powered features on the Site is subject to the terms and privacy policies of those AI Providers in addition to these Terms. Company is not responsible for the accuracy, completeness, or reliability of any output generated by third-party AI systems.

   AI-generated outputs are provided for informational and drafting assistance purposes only and do not constitute legal advice. You should review all AI-generated content carefully before use and consult a qualified attorney for legal matters.

   7.3 Analytics Providers

   The Site uses third-party analytics services, such as Google Analytics, to collect and analyze information about how users interact with the Site. These providers may collect information such as your IP address, browser type, and pages visited. This data is used in aggregate to improve the Site and our Services. For more information on how Google Analytics collects and processes data, please visit https://policies.google.com/technologies/partner-sites.

   7.4 Other Users

   Each Site user is solely responsible for any and all of its own User Content. We make no guarantees regarding the accuracy, currency, suitability, appropriateness, or quality of any User Content. Your interactions with other Site users are solely between you and such users. You agree that Company will not be responsible for any loss or damage incurred as the result of any such interactions.

   7.5 Release

   You hereby release and forever discharge Company (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users or any Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

8. Disclaimers

   THE SITE IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, AND COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT.

   WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO WARRANTY THAT ANY AI-GENERATED CONTENT, DOCUMENT DRAFTS, OR OTHER OUTPUTS PROVIDED THROUGH THE SITE ARE ACCURATE, COMPLETE, LEGALLY SUFFICIENT, OR FIT FOR ANY PARTICULAR PURPOSE. AI-GENERATED OUTPUTS ARE NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL ADVICE. COMPANY IS NOT A LAW FIRM AND THE SITE DOES NOT PROVIDE LEGAL ADVICE.

   IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 DAYS FROM THE DATE OF FIRST USE.

9. Limitation of Liability

   TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

   WITHOUT LIMITING THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR: (A) ANY ERRORS, INACCURACIES, OR LEGAL INSUFFICIENCIES IN ANY AI-GENERATED CONTENT, DOCUMENT DRAFTS, OR OTHER OUTPUTS PROVIDED THROUGH THE SITE; (B) YOUR RELIANCE ON ANY SUCH AI-GENERATED OUTPUTS; OR (C) ANY INTERRUPTION, SUSPENSION, OR TERMINATION OF ANY SUBSCRIPTION PLAN OR ACCESS TO THE SITE.

   TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE GREATER OF: (A) FIFTY US DOLLARS ($50.00); OR (B) THE AMOUNTS PAID BY YOU TO COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.

   SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

10. Term and Termination

    Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately.

    If your Account is terminated by Company for cause (i.e., for violation of these Terms), any active Subscription Plan will be cancelled immediately without refund. If you voluntarily terminate your Account, your Subscription Plan will be cancelled at the end of the then-current billing period in accordance with Section 5.4.

11. Copyright Policy

    Company respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users who are repeat infringers. If you believe that one of our users is unlawfully infringing the copyright(s) in a work, please provide our designated Copyright Agent with the following information: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the infringing material and its location on our Site; (4) your contact information; (5) a statement of good faith belief that the use is not authorized; and (6) a statement under penalty of perjury that the information is accurate and that you are the copyright owner or authorized to act on their behalf.

    Please send copyright notices to: support@docdraft.ai or 125 Commons Court, Chadds Ford, PA 19317.

12. General

    12.1 Changes

    These Terms are subject to occasional revision. If we make any substantial changes, we may notify you by sending you an email to the last email address you provided to us and/or by prominently posting notice of the changes on our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the updated Terms.

    12.2 Dispute Resolution

    Please read the following arbitration agreement in this Section (the "Arbitration Agreement") carefully. It requires you to arbitrate disputes with Company, its parent companies, subsidiaries, affiliates, successors and assigns and all of their respective officers, directors, employees, agents, and representatives (collectively, the "Company Parties") and limits the manner in which you can seek relief from the Company Parties.

    (a) Applicability of Arbitration Agreement

    You agree that any dispute between you and any of the Company Parties relating in any way to the Site, the Services, or these Terms will be resolved by binding arbitration, rather than in court, except that (1) you and the Company Parties may assert individualized claims in small claims court if the claims qualify, remain in such court and advance solely on an individual, non-class basis; and (2) you or the Company Parties may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall survive the expiration or termination of these Terms and shall apply, without limitation, to all claims that arose or were asserted before you agreed to these Terms or any prior version of these Terms. For purposes of this Arbitration Agreement, "Dispute" will also include disputes that arose or involve facts occurring before the existence of this or any prior versions of the Agreement as well as claims that may arise after the termination of these Terms.

    (b) Informal Dispute Resolution

    Before either party commences arbitration (or initiates an action in small claims court), the parties will personally meet and confer telephonically or via video conference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement ("Informal Dispute Resolution Conference"). The party initiating a Dispute must give written notice to the other party of its intent to initiate an Informal Dispute Resolution Conference ("Notice"), which shall occur within 45 days after the other party receives such Notice, unless an extension is mutually agreed upon. Notice to Company should be sent by email to support@docdraft.ai, or by regular mail to 125 Commons Court, Chadds Ford, Pennsylvania 19317. The Notice must include: (1) your name, telephone number, mailing address, and e-mail address associated with your account (if any); (2) the name, telephone number, mailing address and e-mail address of your counsel, if any; and (3) a description of your Dispute. The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute. Engaging in the Informal Dispute Resolution Conference is a condition precedent that must be fulfilled before commencing arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in this process.

    (c) Arbitration Rules and Forum

    These Terms evidence a transaction involving interstate commerce; and notwithstanding any other provision herein, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement. If the Informal Dispute Resolution process does not resolve the Dispute satisfactorily within 60 days after receipt of your Notice, either party shall have the right to finally resolve the Dispute through binding arbitration. The arbitration will be conducted by JAMS. Disputes involving claims and counterclaims with an amount in controversy under $250,000, not inclusive of attorneys' fees and interest, shall be subject to JAMS' most current version of the Streamlined Arbitration Rules and Procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims shall be subject to JAMS's most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. A party who wishes to initiate arbitration must provide the other party with a Request for Arbitration that includes: (1) the name, telephone number, mailing address, and e-mail address of the party seeking arbitration; (2) a statement of the legal claims being asserted and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good-faith calculation of the amount in controversy; (4) a statement certifying completion of the Informal Dispute Resolution process; and (5) evidence that the requesting party has paid any necessary filing fees. Unless the parties otherwise agree, the arbitration will be conducted in the county where you reside. You and Company agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential.

    (d) Authority of Arbitrator

    The arbitrator shall have exclusive authority to resolve all disputes subject to arbitration hereunder, except for the following, which shall be decided only by a court of competent jurisdiction: (1) all Disputes arising out of or relating to the "Waiver of Class or Other Non-Individualized Relief" subsection, including any claim that it is unenforceable, illegal, void or voidable, or has been breached; (2) all Disputes about the payment of arbitration fees; (3) all Disputes about whether either party has satisfied any condition precedent to arbitration; and (4) all Disputes about which version of the Arbitration Agreement applies. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim or dispute, award monetary damages, and grant any non-monetary remedy or relief available to an individual party under applicable law. The arbitrator shall issue a written award describing the essential findings and conclusions on which any award is based. The award of the arbitrator is final and binding upon you and us.

    (e) Waiver of Jury Trial

    EXCEPT AS SPECIFIED IN SECTION 12.2(a), YOU AND THE COMPANY PARTIES HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and the Company Parties are instead electing that all covered claims and disputes shall be resolved exclusively by arbitration under this Arbitration Agreement. An arbitrator can award on an individual basis the same damages and relief as a court and must follow these Terms as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

    (f) Waiver of Class or Other Non-Individualized Relief

    YOU AND COMPANY AGREE THAT, EXCEPT AS SPECIFIED IN SUBSECTION 12.2(h), EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If a court decides by means of a final decision that the limitations of this subsection are invalid or unenforceable as to a particular claim or request for relief, that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts located in the State of Pennsylvania. All other Disputes shall be arbitrated or litigated in small claims court. This subsection does not prevent you or Company from participating in a class-wide settlement of claims.

    (g) Attorneys' Fees and Costs

    The parties shall bear their own attorneys' fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought in the Request was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The prevailing party in any court action relating to whether either party has satisfied any condition precedent to arbitration is entitled to recover their reasonable costs, necessary disbursements, and reasonable attorneys' fees and costs.

    (h) Batch Arbitration

    To increase the efficiency of administration and resolution of arbitrations, you and Company agree that in the event that there are 100 or more individual Requests of a substantially similar nature filed against Company by or with the assistance of the same law firm, group of law firms, or organizations, within a 30-day period, JAMS shall: (1) administer the arbitration demands in batches of 100 Requests per batch; (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any), and one final award ("Batch Arbitration"). All parties agree that Requests are of a "substantially similar nature" if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective and/or mass arbitration or action of any kind, except as expressly set forth in this provision.

    (i) 30-Day Right to Opt Out

    You have the right to opt out of the provisions of this Arbitration Agreement by sending a timely written notice of your decision to opt out to: 125 Commons Court, Chadds Ford, Pennsylvania 19317, or by email to support@docdraft.ai, within 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address and a clear statement that you want to opt out of this Arbitration Agreement. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter into in the future, with us.

    (ii) Invalidity, Expiration

    Except as provided in the "Waiver of Class or Other Non-Individualized Relief" subsection, if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect. Any Dispute that you have with Company must be initiated via arbitration within the applicable statute of limitation for that claim or controversy, or it will be forever time barred.

    (iii) Modification

    We agree that if Company makes any future material change to this Arbitration Agreement, you may reject that change within 30 days of such change becoming effective by writing Company at: 125 Commons Court, Chadds Ford, Pennsylvania 19317, or by email to support@docdraft.ai. Unless you reject the change within 30 days, your continued use of the Site and/or Services constitutes your acceptance of any such changes. Company will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of these Terms.

    12.3 California Users

    If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

    Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Site is provided by NLP Labs, Inc., 125 Commons Court, Chadds Ford, PA 19317. If you have a complaint regarding the Site or wish to request further information, please contact us at support@docdraft.ai.

    12.4 Export

    The Site may be subject to U.S. export control laws. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Company in violation of United States export laws or regulations.

    12.5 Electronic Communications

    For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if in hard copy writing. The foregoing does not affect your non-waivable rights.

    12.6 Entire Terms

    These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word "including" means "including without limitation". If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company's prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Company may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.

    12.7 Copyright/Trademark Information

    All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent.

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