Colorado Automatic Renewal Cancellation Letter

Introduction

Key Things to Know

1. 1

   Section 6-1-732 of the Colorado Consumer Protection Act is what a Colorado automatic renewal cancellation letter cites to end an automatic renewal contract, which the section defines as a plan or arrangement in which a paid subscription or purchasing agreement is automatically renewed at the end of a definite term for a subsequent term or on a continuous or recurring basis. A trial period offer, a period to sample a product or service used as an inducement to buy, is covered too.

2. 2

   Who counts as a consumer changed on February 16, 2026. Subsection (1)(d) now reads a person that seeks or acquires, by purchase or lease, any goods, services, money, or credit, without the earlier limit to personal, family, or household purposes. Senate Bill 25-145 applies to automatic renewal contracts offered or renewed on or after the applicable effective date, so a business account renewed after that date can fall inside the section.

3. 3

   Subsection (1)(d.7) defines one-step online cancellation as an online method that does not require additional action from the consumer which obstructs or delays the ability to terminate immediately. The link must be located on the business's website or contained in an electronic device or service or an electronic communication made to you, and available immediately after you complete a reasonable authentication protocol used solely to confirm you are authorized to make changes to the account.

4. 4

   Agreeing by phone, by mail or at a counter changes the benchmark. Under subsection (2)(d)(II), a business whose customer consented through other means is deemed compliant if it offers either the same one-step online cancellation link or an in-person mechanism at a physical location where the consumer regularly utilizes the goods or services subject to the contract. Record which of the two, if either, you were offered.

5. 5

   Retention screens have a condition. Subsection (2.5) lets a business that receives an online cancellation request display a discounted offer, a retention benefit or information about the effects of cancellation only if it simultaneously displays a prominently located and continuously proximate direct link to cancel. If you use that link, the business shall promptly process the cancellation and shall not otherwise obstruct or delay the request.

6. 6

   The renewal notice under subsection (4) goes by physical mail, email, or another easily accessible form such as a text message or a mobile phone application if you authorized it or customarily use it. It must say the contract will renew unless you cancel and explain a cancellation process consistent with subsection (2)(d). For renewal terms under twelve months, it is due at least once in the 25 to 40 days before the renewal that would extend the contract beyond a continuous twelve-month period.

7. 7

   Trials and changed terms are separate duties. Subsection (2)(c) requires the written acknowledgment for a trial period offer to disclose how to cancel and says the business shall allow you to cancel before you are required to pay. Subsection (3) requires a clear and conspicuous notice of any material change, with cancellation information. Subsection (7) lets the attorney general adopt rules to implement and enforce the section.

Colorado Requirements for Automatic Renewal Cancellation Letter

• How You Consented to the Automatic Renewal Contract

  State whether you agreed through a website, other online medium or electronic communication, or by other means, and the date. Section 6-1-732(2)(d)(I) and (II) set different benchmarks for the two groups. Senate Bill 25-145 applies to automatic renewal contracts offered or renewed on or after the applicable effective date.

• Whether You Are a Consumer and the Business Is Covered

  Since February 16, 2026, subsection (1)(d) defines consumer as a person that seeks or acquires goods, services, money or credit, so a business buyer can qualify. Check subsection (5): public utilities commission authorized or regulated services, Federal Communications Commission or Federal Energy Regulatory Commission regulated services, division of insurance entities, banks, credit unions and other financial institutions, and air carriers are excluded.

• The One-Step Online Cancellation Link, or Its Absence

  Record where the link sat (website, electronic device or service, or an electronic communication made to you), whether it was available immediately after a reasonable authentication protocol used solely to confirm your authority over the account, and the date you used it. If there was none, record where and when you looked.

• In-Person Mechanism for Non-Online Sign-Ups

  If you consented by other means, subsection (2)(d)(II) points to a one-step online cancellation link or an in-person mechanism at a physical location where you regularly utilize the goods or services subject to the contract. Note which, if either, was offered and where.

• Retention Offers and the Direct Link to Cancel

  Subsection (2.5) allows a discounted offer, retention benefit or information about the effects of cancellation in an online cancellation flow only alongside a prominently located and continuously proximate direct link to cancel, and requires prompt processing once you use it. Keep a dated screenshot of what appeared.

• Renewal Notice Dates Under Subsection (4)

  Subsection (4)(b) calls for notice at least 25 and no more than 40 days before the first automatic renewal and each one after, or, for terms under twelve months, before each renewal that extends the contract beyond a continuous twelve-month period. Subsection (4)(a) lists physical mail, email or another authorized or customary form. Record what arrived, how and when.

• Trial Period Offer Disclosures and Material Changes

  For a trial period offer, subsection (2)(c) requires the written acknowledgment to explain how to cancel and requires that you be allowed to cancel before you are required to pay. Subsection (3) requires a clear and conspicuous notice of any material change with cancellation information. Give the trial dates and any change notice dates.

• The Enforcement Reference, Stated Accurately

  Subsection (6) gives the attorney general and the district attorneys exclusive authority to enforce Section 6-1-732, and subsection (7) lets the attorney general adopt rules. The section sets no consumer damages figure. Cite it as a record of the duties, not as a claim to an award. Attorney review is available as an option.